Loom Privacy Policy

Last Updated: 08/10/2024

Effective Date: 16/12/24

Introduction

Welcome to Loom (“we,” “our,” or “us”). Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application (“App”), website or any related services.

1. Information We Collect

1.1 Personal Information:

  • Name, email address, and phone number.

  • Payment information (processed securely via Stripe).

  • Delivery and billing addresses.

1.2 Automatically Collected Information:

  • Device information (e.g., operating system, browser type).

  • IP address and geolocation data.

  • Usage data (e.g., time spent on the App, features used).

1.3 Cookies and Tracking:

  • Cookies are used to enhance your experience, analyse traffic, and remember preferences.

  • For more details, see Section 7 (Cookies Policy).

2. How We Use Your Information

2.1 Service Delivery:

  • To facilitate connections between customers and designers.

  • To process payments and manage accounts.

2.2 Improvement & Personalisation:

  • To improve the App and customise your experience.

  • To send recommendations or updates based on your preferences.

2.3 Legal Compliance:

  • To comply with applicable laws and regulations.

  • To prevent fraud or misuse of the App.

3. Legal Basis for Collection

Under UK GDPR, we collect and process personal data on the following legal bases:

  • Consent: When you sign up and agree to use the App.

  • Contractual Necessity: To fulfil our obligations in facilitating transactions.

  • Legitimate Interests: For fraud prevention, App improvement, and business analytics.

  • Legal Obligation: When required to comply with laws or regulations.

4. Data Retention & Destruction

4.1 Retention Periods:

  • Personal data is retained for as long as necessary to provide services or meet legal obligations.

  • Payment information is stored securely for the duration required by financial regulations.

4.2 Destruction:

  • Data is securely deleted or anonymised once retention periods expire.

  • For account deletions, we will erase your data within 30 days of the request.

5. Sharing of Information

5.1 Third-Party Service Providers:

  • Payment processors (e.g., Stripe).

  • Hosting and analytics providers.

5.2 Legal Requirements:

  • We may disclose information to comply with legal obligations or enforce our terms.

5.3 Protecting Loom:

  • To prevent fraud, address security concerns, or protect users and our platform.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your data and request copies.

  • Correct inaccurate information.

  • Request deletion or restriction of your data.

  • Object to data processing for marketing purposes.

  • File a complaint with the Information Commissioner’s Office (ICO).

To exercise these rights, contact us at hello@theloomapp.com.

7. Cookies Policy

7.1 What Are Cookies?

  • Cookies are small data files stored on your device to enhance your experience.

7.2 Types of Cookies We Use:

  • Essential Cookies: Necessary for App functionality.

  • Performance Cookies: To analyse usage and improve the App.

  • Preference Cookies: To remember your settings and preferences.

7.3 Managing Cookies:

  • You can disable cookies through your browser settings, but this may impact your App experience.

8. Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. However, no system can guarantee absolute security.

9. Copyright Notice

All content on the App, including the logo, text, and design, is owned by The Loom App Ltd © 2022.

10. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the App constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us at hello@theloomapp.com