Loom Privacy Policy

Last Updated: 08/10/2024

Loom ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.theloomapp.com) or use our app (the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our Services.

a) Personal Information

  • Account Information: When you sign up for our Services, we collect your name, email address, postal address, and payment information.

  • Project Information: We collect information about your projects, including garment details, preferences, and interactions with designers.

  • Correspondence: We collect information you provide when you contact us, such as feedback, questions, and requests for support.

b) Non-Personal Information

  • Usage Data: We collect data on how you interact with our website and app, such as pages visited, time spent on pages, and clicks.

  • Device Information: We collect details such as your device’s IP address, browser type, operating system, and app version.

2. How We Use Your Information

We use your personal information to:

  • Provide and manage your account.

  • Facilitate communication between you and designers.

  • Process payments and send order confirmations.

  • Respond to inquiries and provide customer support.

  • Improve our Services, develop new features, and enhance user experience.

  • Send updates, newsletters, and promotional materials (you can opt out at any time).

  • Monitor usage patterns and analytics to improve our services and app functionality.

3. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with third parties under the following circumstances:

  • With Designers: Your information may be shared with designers you work with through Loom to complete your project.

  • Service Providers: We use third-party services for payment processing, hosting, analytics, and other operations. These providers are required to handle your data securely and in accordance with applicable privacy laws.

  • Legal Obligations: We may disclose your information to comply with legal obligations or to protect our rights, property, or safety, or that of others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Delete your data: You may request deletion of your account or personal data by emailing us at hello@theloomapp.com.

  • Object to processing: You may object to certain types of data processing, such as receiving marketing communications.

  • Data Portability: Request a copy of your personal data in a structured, machine-readable format.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site, track website performance, and store your preferences. You can control cookies through your browser settings, but disabling cookies may affect your experience on our site.

7. Data Retention

We retain your personal data only for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy. After that, we will securely delete or anonymize your information.

8. Third-Party Links

Our website or app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we will notify you if significant updates are made. Your continued use of our Services following the posting of changes constitutes acceptance of those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to request deletion of your data or account, please contact us at hello@theloomapp.com.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.